Questions
Mostly about money, because that is what people ask about. If your question is not here, contact support.
Getting paid
When do I get paid?
Views on a post are counted 7 days after you publish it. Once counted, the money moves from Pending to Available and you can ask to withdraw it. Payout runs are weekly.
You ask to be paid — money is never sent without you requesting it. Once you have at least ₦2,500.00 available, a Withdraw button appears on your wallet. Requests are worked through oldest first.
Why is some of my money Pending?
Pending means the post is live and earning, but its 7-day count has not happened yet. Your earnings page lists every pending amount with the date it becomes Available, so you can see exactly what is waiting on what.
I have Available money but nothing reached my bank.
The most likely reason is the minimum payout. Balances under ₦2,500.00 are held and paid in a later run, once they clear it. Each bank transfer costs a fee, and sending very small amounts wastes more than it delivers.
It is held, never lost, and it does not expire. Two other things hold a payout: a bank account whose name does not match yours, and an account added in the last 24 hours. Both show on your settings page with an explanation.
Is any tax deducted from what I earn?
No. Nothing is held back for tax. The only thing that comes off a withdrawal is the 1% transfer fee below.
You are an independent contractor, so your own tax is yours to handle. We do not deduct it, we do not remit it on your behalf, and we never ask for your tax identification number. What you owe, if anything, depends on your circumstances — we can tell you exactly what we paid you and when, but we cannot advise you on your taxes.
What is the transfer fee?
1% of whatever you withdraw. On ₦2,500.00 that is ₦25.00. Your dashboard shows the exact figure before you ask to be paid, so you always know what will reach your bank before you decide.
It is what the bank charges us to move money to your account. We pass it on rather than folding it into a lower rate per view, because a rate that quietly absorbs a cost is a rate you cannot check.
It applies once per withdrawal, not per job or per video. Fewer, larger withdrawals cost less in total than many small ones.
Can money I have earned be taken back?
No. Money you have earned stays earned. It never expires, and it is never reduced because a job closed, a campaign ended, or you stopped posting.
A post can be put on hold while we check something — that pauses a payment, it does not cancel it, and your earnings page says so on the row.
Doing the work
Do I have to connect my social account?
Not in the sense of handing over access. We never ask for your password, we cannot post, delete, or change anything, and you never sign in to us through the platform.
What you do have to do, once per account, is show it is yours: we give you a short code, you put it in the caption of a post, and we check it is there. That step is required before your first post can be registered — without it we have no way to tell your videos from a stranger’s. Once done, it is done, and it covers every job you take on that account.
Do I need to put your link in my caption?
Usually not. Most jobs pay on views alone, and your views are counted from the post itself — there is no link, and nothing to remember. If your jobs page does not show one, your job does not use one.
Some jobs also pay for sign-ups or other actions. Those show a tracking link on your jobs page, and it is how taps from your video are counted as coming from you. It is not what proves the post is yours — your verified account does that, once, and it covers every job after.
Where a job does give you one, use the exact link from your jobs page and put it in the caption the first time you post. It never changes and it is yours alone for that job. Once a post is live most platforms will not let you edit the caption, so a wrong or missing link cannot be fixed afterwards.
When is my video checked?
On most jobs you post first. Make your video, publish it to your own account, and send us the link — we start counting views straight away, and a person then checks it against the job’s checklist.
That check decides whether the post is paid, not whether it stays up. The post is yours and nobody asks you to take it down. If it does not meet the brief it earns nothing, and you can send another within your limit for that job.
A first miss does not count against your approval rate, so it does not affect your tier. Read the brief closely before you post — a caption cannot be edited afterwards on most platforms.
Are some jobs checked before I post?
Yes. Financial and gambling jobs are checked before anything goes out, because advertising rules apply to them and a mistake there is not something either of us can undo. Those jobs say so on the job page before you join.
A buyer can also ask for that on an ordinary job. Either way you will know which it is before you make anything.
Can I post more than one video for the same job?
Yes, and it is usually how people earn most here. Every video you post to a job earns on its own views, and they add into one total — three videos at 4,000 views each pay exactly what one video at 12,000 views pays.
That is the point of it. One video not travelling is the normal experience of posting, not a sign you did anything wrong, and the next one starts fresh at no cost but the making of it. Two or three attempts at a brief is a far better bet than one.
How many you get depends on your tier: Bronze 3, Silver 5, Gold 8, Platinum 10. Every job states its own limits for all tiers before you join, and your jobs page shows how many you have used on each.
Each job also caps how many views it pays any one creator in total, stated on the job before you join. Once you reach that ceiling further views on that job stop adding — which is the point to take another job rather than post again.
How do tiers work?
Everyone starts at Bronze. Tiers move on what you have actually delivered — verified views and the share of your submissions that were approved — not on followers, and not on how long you have been here.
A higher tier is worth two things. More videos per job, which means more chances at the same brief — and access, because a buyer can set a minimum level on a job. The jobs paying the highest rates are usually the ones that do, so a level is not only about how much you can submit; it decides what you can take at all. Every job states its minimum on its page.
A first miss on a job does not count against your approval rate, so trying a brief and getting it wrong costs you nothing but the attempt.
My video was approved. Why am I not earning?
An approved video earns nothing until it is published and you have given us the link. That step is easy to forget, so any job waiting on it is pushed to the top of your jobs page.
Your account
How old do I have to be?
18. We ask your date of birth once, when you set up your account, and the set-up cannot be finished below that age.
It is not a formality. Being paid for a job is a contract, and a contract with somebody under 18 does not hold — which would leave you without the protection the rest of it gives you. If you are close, come back on your birthday; nothing is lost by waiting.
Can you use my video to promote the platform?
Yes, and we would rather tell you now than surprise you later. We may show work made here — with your handle on it — as an example of what creators on this platform produce: on our own site, in our own posts, and when showing a prospective buyer the standard of work here.
That is all it covers. We cannot sell your video, hand it to a brand the job was not for, run it as paid advertising for somebody else’s product, or edit it so it says something you did not say.
And you can stop it. Ask through support, for any reason or none, and we take it down — we will not ask you to justify it. That holds after you leave too.
Why can I not change my name?
Your name is what every payout is checked against. If it could be edited, anyone who got into your account could change it to match a bank account they control, and the check that protects your money would agree with itself.
If your name is wrong, contact support and a person will fix it.
I changed my bank account and it says On hold.
New accounts are held for 24 hours before money is sent to them, and we text your number the moment the account changes. If somebody else ever makes that change, those 24 hours are your window to stop it.
Nothing you have earned is affected. Only the destination waits.
Someone else has access to my phone number.
Contact support immediately. Your phone number is your account, so getting the number back is what gets the account back — and the sooner we know, the sooner we can hold payouts.
Why is Instagram slower to confirm than TikTok?
TikTok and YouTube publish a way for us to check a post automatically, so those confirm instantly. Instagram does not, so a person opens your post and checks it by hand — usually within a day.
Each platform says which it is before you choose, so you never spend a post finding out.
Still stuck?
Email support@viewgigs.com or read how to get help.